Refund Policy
At Taking My Classes Online, we are committed to providing you with all the essential details regarding our refund policy.
This includes clear information about our services, refund terms, and the rights we uphold for our students.
Transparency and your convenience are our top priorities, ensuring you can make well-informed decisions with confidence every step of the way.
Refund Policy – Taking My Classes Online
Circumstances for Refund Eligibility
1. Double Payment: If a client is mistakenly charged twice via credit card, TakingMyClassesOnline.com will promptly refund the extra amount.
2. Urgent Orders: Refunds are not applicable for urgent orders (orders with a deadline of under 48 hours).
3. Poor Quality or Missed Deadlines: If the delivered task is of substandard quality or fails to meet specified deadlines, clients are eligible for a 50% refund.
4. Plagiarism Evidence: If plagiarism is detected in the delivered work, clients are eligible for a 50% refund, provided valid evidence is submitted.
5. Dissatisfaction Without Evidence: If a client is dissatisfied but cannot provide valid evidence, they are eligible for a 50% refund only.
6. Insufficient Instructions: Refunds will not be issued if the client fails to provide clear instructions or necessary details at the time of placing the order.
7. Customer Support Delay: If our customer support team fails to respond to inquiries within 48 hours, clients may request a 50% refund.
8. Revisions and Quality Issues: After 7–10 revisions, if the work remains unsatisfactory, clients may request a 50% refund, provided this request is made within seven days of delivery.
9. Refund Processing Timeline: Refunds are processed within two weeks after all evidence of poor-quality work or dissatisfaction is submitted.
10. Plagiarism Check Responsibility: Clients must share plagiarism check results at the time of submission. We are not responsible for any issues arising after submission.
11. Revision Window: Free revisions are available for up to 30 days. Beyond this period, no revisions or refunds will be provided.
Refund Policy for Online Exams
Refunds are not available for online exams. Once a purchase is made or access to an online exam is granted, it is considered a rendered service and cannot be refunded. Please carefully review all details before purchase. For assistance, our dedicated customer support team is available to help.
Important Refund Notes
1. Refunds will only be issued if the original assignment deadline is missed. For revisions, a new mutually agreed deadline must be established. No claims can be made without this agreement.
2. A full refund constitutes 90% of the paid amount, with 10% retained for transaction and service fees.
3. Refund-related queries must be addressed to our Customer Support Team before initiating any disputes with financial institutions.
4. If a fraudulent dispute is raised without prior communication, TakingMyClassesOnline.com reserves the right to take legal action under applicable laws.
Customer Satisfaction Commitment
We take your satisfaction seriously and aim to resolve concerns promptly. If you have any questions or issues related to our refund/dispute policy, don’t hesitate to contact our team via email at support@takingmyclassesonline.com. Our Customer Support Team will ensure your concerns are addressed efficiently and professionally.
